The McKinsey Week in Charts

 

Betting big on quantum

 

Quantum technologies could be the key to resolving global issues from climate change to improving drug-delivery times. China has committed USD 15.3 billion in public funds in quantum computing investments, which is more than double that of EU governments (USD 7.2 billion) and eight times what the United States has pledged to spend (USD 1.9 billion).

To read the article, see “Quantum computing funding remains strong, but talent gap raises concern,” June 15, 2022.

 

Job poaching prevention

 

September 19, 2022 Contact centre talent is tough to hold onto. Almost 60 percent of workers who left customer care organizations were poached by competitors, industry experts noted in McKinsey’s recent 2022 State of Customer Care Survey. Leaders who listen to workers, build trust, and act on feedback have the best chance of employee retention.

To read the article, see “The state of customer care in 2022,” July 8, 2022

 

Steering toward luxury

September 20, 2022 One trend that could shape the future of the luxury-car market is the continued increase in the number of high-net-worth individuals (HNWI) and ultra-high-net-worth individuals (UHNWI). For example, the number of UHNWIs—people with more than USD30 million in investable assets—will likely grow worldwide at 5 % from 2021 to 2026, reaching more than 700000 people.

To read the article, see “Five trends shaping tomorrow’s luxury-car market,” July 8, 2022.

 

Get pumped up

 

September 16, 2022 Electric heat pumps have emerged as a solution for reducing building emissions—and greener electricity is key to optimizing heat pumps’ potential. Our analysis shows that, for a typical North American grid, heat pumps powered by renewables could produce significantly lower emissions compared with other common ways to heat buildings.

To read the article, see “Building decarbonization: How electric heat pumps could help reduce emissions today and going forward,” July 25, 2022.

 

How do you view inflation?

September 15, 2022Perceptions of inflation don’t always match reality—that’s one of the insights from our latest Consumer Pulse Survey. For example, US consumers believe that prices for gas and groceries have skyrocketed, which tracks with actual price increases. However, when it comes to consumer electronics, skin care and makeup, and toys and baby supplies, around 30 percent of respondents think that there’s been a significant markup in prices in at least one of these categories. The inflation for such products has been less than 2 %.

To read the article, see “The Great Uncertainty: US consumer confidence and behavior during inflationary times,” August 16, 2022.

 

Women investors on the rise

September 14, 2022 Women investors in Western Europe control roughly a third of total assets under management (AUM), at about EUR 4.6 trillion. With more women taking responsibility for household financial decisions, their shares in AUM are projected to grow to 45 % by 2030 to EUR 10 trillion. This shift requires wealth managers to adeptly accommodate new investment needs and behaviours.

To read the article, see “Wake up and see the women: Wealth management’s underserved segment,” June 23, 2022.