Critical Components to achieving the Perfect Order – Listen to “Can forests solve apparel’s microplastics problem?”

Today’s TextileFuture Newsletter offers you a White Paper entitled  “Critical Copmponents to achieveing the Perfect Order”, issued by Oracle Netsuite. It is a short and concentrated but worth reading.

The second feature will be different, you can listen to *Can forests solve apparel’s microplastics problem?” This is the first time, that we offer a listening opportunity. The item stems from the Innovation-Forum. We would like for you that you do let us know if you wish more voice items, because this is now also possible to install directly in the module.

We wish to apologise that the mail system automatically changed the correct links last week and you could not click immediately on the Newsletter of last week. The mail system we use had a programming error and we comunicated this and it is changed meanwhile. We assure you that TextileFuture takes all the measures to secure a safe distribution of our Newsletters. Thank you!

Product-based companies must constantly meet and exceed ever-changing customer expectations. It’s what keeps shoppers coming back to your business. Delivering on customer expectations comes from the ability to complete the perfect order: Getting the right products delivered at the best price, when and where they want. For merchants, the perfect order means accomplishing this at the optimal cost and efficiency.

By achieving the perfect order, merchants will delight customers with the ultimate, omnichannel experience of buy anywhere, fulfil anywhere and return anywhere and operate an efficient and profitable business.

Unfortunately, too many businesses don’t possess these capabilities.

Many product-based companies are still cobbling together legacy, channel specific systems and spreadsheets. The manual steps to connect them all creates duplicate data riddled with errors. For the merchant, this is a costly system to manage that hinders growth and squeezes the bottom line. Customers suffer too. Late orders, wrong orders and the inability to offer convenient and low-cost and rapid fulfillment options will drive customers to your competition.

So how do you execute the perfect order? Here are three key components that go into building a strategy to provide seamless, omnichannel experiences that profit the business.

1.           Centralise Your Order Management

The perfect order begins by deploying a centralized order management solution that holds all information from the order management process, including order, sourcing, payments and fulfillment. A centralized solution also spans all channels of sales operations so it doesn’t matter where an order originates. All fulfillment channels have access to all information so the organization can appropriately allocate inventory based on stock levels, demand requirements and timing. For the customer, it’s a seamless experience they’ve come to expect.

Product-based companies can achieve this by automating the end-to-end, order lifecycle, including order capture and validation, order release, shipment confirmation, customer communications and settlements. With a centralized and automated system, you’ll be able to cost-effectively support complex processes such as split shipments, drop ship, personalized products, continuity programs and digital fulfillment. A centralized order management solution also coordinates all of your fulfilment locations and providers to keep processes,moving smoothly and quickly. If fulfilment exceptions do happen, you can resolve them quickly.

The most significant advantage of a centralized solution is being able to provide a superior customer experience. During the shopping journey, customers move across online and offline channels before making a purchase. For the anytime- anywhere experience they demand, a single, cross channel view of orders enables customers to get up-to-date information on their order regardless from where they interact with a merchant—website, mobile, in-store or a customer service centre.

Merchants can also use interaction and order data to continually engage customers with personalised communications, promotions and offers.

A merchant that caters to every customer interaction increases brand loyalty, conversion rates and the likelihood of repeat purchases.

2.           Gain Enterprise-Wide Inventory Visibility

Another component of delivering the perfect order is inventory visibility across the entire enterprise.

Lack of visibility emanates from disparate systems used to manage orders and inventory that result in steep costs, dwindling profits and broken customer loyalty. Without accurate, timely and complete inventory information, efficiently managing an inventory landscape of warehouses, stores and third-party logistics providers (3PLs) to serve your business and your customers is impossible.

For product-based companies, they get a single version of truth for order and inventory information, spanning all channels. Armed with a single, enterprise-wide view of inventory, merchants can optimise critical business decisions to delight customers by avoiding the costly mistake of overselling available inventory. That same view enables merchants to see potential problems such as underselling to avoid markdowns of overstocked items. A merchant can move inventory of a slow- selling item from one store to another, where demand for that item is strong. Or, they can make that inventory the focus of a targeted marketing promotion to increase sales.

For shoppers, they get real-time order and inventory information from a merchant’s website and from customer service representatives that serve them in offline environments. And by centralizing their order and inventory management, merchants can offer customers a combination of cross-channel, order and fulfillment options. Shoppers can pick and choose from where they order, receive and return products, rounding out their seamless omnichannel shopping experience.

The only way to achieve end-to- end, inventory visibility in real time is by streamlining your business with a single, centralised order and inventory management solution.

3.           Add Intelligence to Your Order Allocation

How can merchants use automation to enhance the customer even further by delivering the perfect order? With intelligence. More specifically, intelligent omnichannel order allocation. With it, you gain the additional ability to make optimal decisions about how to execute the perfect order. Specifically, you can automatically and intelligently determine how best to fulfill orders based on your global inventory availability and business rules—essential technology of a centralised order management solution.

With real-time inventory visibility across all of your warehouses, stores and 3PLs, you can dynamically set up and apply business rules to support your fulfillment strategies to automate processes, reduce costs, speed delivery or combine a number of factors to profitably meet customer expectations.

For example, a merchant can assign a variety of criteria and rank those criteria when fulfilling orders. Examples include shipping from the closest location for fast delivery, or shipping an entire order from a single location that has all the items on the order to minimize costs. Maybe you want to ship from a warehouse since it’s typically cheaper and requires less time than shipping from a store. Or a merchant may want to ship first from a store because it’s closer to the customer, possibly costing less to ship even though fulfillment costs might be higher. If the fulfilment location is a store, a merchant can use intelligent order allocation to also manage the store’s fulfilment capacity and protect a portion of the stock for its in-store customers. All the while, fulfilment managers should have full visibility into the process—released orders, fulfilment status and order exceptions.

With intelligent omnichannel order allocation, your order management processes are even more efficient, helping you make smart decisions on how to fulfil orders.

Results of Achieving the Perfect Order

The benefits of the perfect order to merchants are vast: increased inventory turns, reduced fulfilment costs, minimised labour costs, increased customer service productivity, isolated inventory freed up, and enabled store associates and support centers to better serve customers across all channels.

Happy customers, in turn, advocate your brand.

All the while, your company can react quickly to changing market demands and the need to

innovate quickly to maintain efficient operations and address changing customer needs. It all starts with deploying a unified order management solution that helps streamline your business and serves your customers.

Merchants that achieve the perfect order deliver significant business value and ROI in the form of high customer satisfaction, better retention and more repeat purchases.

Can forests solve apparel’s microplastics problem?

This week: Eduardo Rojas-Briales, forestry professor at the Polytechnic University of Valencia, and a board member of PEFC, on the potential for forests to provide sustainable regenerative fibre for the apparel sector at scale, and why this could be a solution to be the microplastics pollution problem.

Plus: International Energy Agency calls for immediate end to fossil fuel development; Shell shareholders revolt backing tougher fossil fuel targets; 94% of Brazilian logging illegal says WWF; big soy companies accused of having deforestation in supply chains; big plastic companies keep growing capacity; and, Lidl’s carbon-neutral cheese, in the news digest.

Host: Ian Welsh

To take advantage of the podcast listener discount to attend the Future of Food conference 15th to 17th June, click here and use code SUB20 at the checkout. For more information see below.

Listen to the podcast here

Newsletter of last week

Leaders in business sustainability – The four global forces breaking all the trends – Chip Shortage may change How Cars are produced

The highlights of last week’s NEWS, for your convenience, just click on the feature to read.

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Sweaty Betty launches Inaugural US Activewear Collaboration with rē•spin by Halle Berry


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Supply Chain Customer Collaboration Project wins German Innovation Award 2021

Standard Textile Home receives Two Good Housekeeping 2021 Bedding Awards


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L.L.Bean opening 4 stores in Canada amid growing demand north of the border

ShopNK Unveils New Home Concept for SS21 Launch


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Redress opens a permanent secondhand store in Hong Kong  

Swiss Jakob Müller launhes new website – Your world – our technology

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Healthcare Apparel Leader Barco® Uniforms Announces Digital Transformation with Launch of New e-commerce Site,

VF Reports Fourth Quarter and Full Year Fiscal 2021 Results; Provides Initial Fiscal 2022 Outlook

VF Corp. Can Still Skate With Scuffed Vans


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Swiss Empa: Keeping it cool despite climate change – Rising energy demand for cooling


ICAC’s Cotton update


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Impact of the COVID-19 pandemic on rail passenger transport in Q4 2020

Swiss Production rose again in secondary sector in 1st quarter 2021

March 2021 compared with February 2021 EU Production in construction up by 2.7% in Euro Area  and by 2.2% in EU

April 2021 Annual inflation up to 1.6 % in the Euro Area, and to 2.0 % in the EU

March 2021: Euro Area international trade in goods surplus EUR 15.8 billion, EUR 18.8 billion surplus for EU


Nestlé supports ambitious EU action to address global deforestation


Savio at ITMA ASIA+CITME exhibition presenting solutions-oriented portfolio to maximise machinery return on investment

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European Youth Week brings together young people across Europe


Future-proof taxation – EU Commission proposes new, ambitious business tax agenda


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European Population projections: urban growth, rural decline

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How popular is EU internet use among older people?


U.S. Senator Kirsten Gillibrand tours Ferrara Manufacturing to Celebrate Unionised Apparel Shop’s Contract to make 17 Million Masks


Sam’s Club Starts Selling Gap Clothing


European Statistical Recovery Dashboard: May edition

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Screenworks implements Kornit Digital DTG Technology to Grow Capabilities, Create New Opportunities for On-Demand Production

Labelwerk GmbH installs the first Xeikon 3030 REX in Germany


Sheep Inc unveils ‘industry first’ carbon-negative hoodie  


21 Million U.S. Jobs depend on Imports, new Study shows


U.S. Exporting Mechanics Webinar Series III

WTO Webinar on Official Forms of the Madrid System: Online Transactions (May 26, 2021)

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DG Okonjo-Iweala calls on WTO members to tackle vaccine inequity