The Harajuku store that will not let you bring clothes home

By guest authors Lisa Du and Ayaka Maki from Bloomberg

  • Virtual mannequin and digital avatars featured in new GU store
  • Clothing retailers are rolling out new shopping experiences^
The GU STYLE STUDIO in Tokyo (all photos credited to Bloomberg)

A brand-new store will open in Tokyo’s Harajuku fashion district on November 30, walls lined with clothes, shoes and handbags — and with a twist: shoppers will walk away empty-handed.

The GU Style Studio store, opened by Asia’s largest clothier and Uniqlo operator Fast Retailing Co., is for customers to try apparel and place orders online for later delivery. They can also try out extra services, such as playing with clothing combinations on a virtual mannequin and creating a digital avatar.

Although the notion of showcase shopping has been around for a while, and remains somewhat popular in Europe, such stores have usually been reserved for electronics, household items and knick-knacks. Seldom has the idea been ported over to the clothing sector. But, as the rise of e-commerce threatens to upend the global retail industry, apparel makers are experimenting with new ways of selling clothes.

“Among large specialty chain retailers, Fast Retailing has one of the most developed digital strategies,” said Dairo Murata, an analyst at JP Morgan Securities. “They are doing it all in-house, and it allows them to be more competitive.”

The line separating online and offline storefronts is becoming blurrier as e-commerce moves into physical locations and brick-and-mortar retailers shift online. That’s resulted in new shopping experiences such as Amazon’s Prime Wardrobe, which sends boxes of clothing to customers to try on, letting them send back what they don’t like. GU isn’t the first to open a try-on store; Inditex SA’s Zara also temporarily opened a look-and-buy outlet in Tokyo’s Roppongi district this year.

An attendee uses a touch screen to try on clothes on a virtual avatar

GU has steadily grown into a key pillar of Fast Retailing’s business, accounting for about 10 percent of revenue in the latest fiscal year. It has almost 400 stores across Asia, mainly in Japan, Taiwan and mainland China, and is known for being more affordable and more fashion forward than its bigger sibling, Uniqlo.

The GU brand has also historically been more experimental with technology, being the first in Fast Retailing’s portfolio to introduce RFID tags and self-checkout. In 2017, a futuristic digital store popped up in the city of Yokohama with screens on shopping carts recommending various clothing combinations as people walked through the store.

JP Morgan’s Murata said GU’s new Harajuku outlet could be a template for rolling out smaller shops in cities that do not have space to store inventory. He said it could be applied to Uniqlo as well. But Osamu Yunoki, GU’s chief executive officer, said the company hasn’t decided whether to adopt the concept for Fast Retailing’s other brands, or other conventional GU stores carrying inventory.

Osamu Yunoki

Shoppers at the new GU store can scan QR codes attached to clothes to bring up purchase links on their phones, and are also encouraged to test clothing combinations on a virtual mannequin on a separate app. Cameras placed in the store capture can also be used to create a virtual avatar of shoppers, although the resemblance was unconvincing.

The store is able to collect and use data on how customers are shopping, such as what items customers are scanning into their phone, which clothing they try on and whether they purchase it or not. That could serve an important function for Fast Retailing’s efforts to automate its entire supply chain.

“That kind of data from customers can be connected immediately to product development and manufacturing plans,” Yunoki said.

At the same time, he said, the company is trying to offer something new for shoppers.

“We’re fusing the in-store experience and e-commerce to offer a fun and convenient experience,” Yunoki said. “Harajuku isn’t just for shopping, it is also a place where fashion is created. We’d like to use our customer’s creations as a stimulus for developing new types of fashion.”

The official press release:

In keeping with its brand message “YOUR FREEDOM,” GU has opened GU STYLE STUDIO, a next-generation store that links online and in-store shopping, in Tokyo’s Harajuku district on Friday, November 30, 2018.

The store will offer a new type of personalized fashion experience, enabling customers to discover outfits that perfectly match their individual style, using the innovative technology of the GU STYLE CREATOR STAND and the new GU STYLE CREATOR app.

The GU STYLE CREATOR STAND is a special type of digital in-store signage that is unique to the GU STYLE STUDIO store. At the GU STYLE CREATOR STAND, customers can create their own personal digital avatar, using a photo taken at the stand. Customers can then see how they would look in a wide range of GU styles simply by adding items digitally from the men’s and women’s collections to their avatar.

When a customer finds a specific GU style or items they like, they simply link the personal avatar to their own account on the GU STYLE CREATOR app. This means they can continue experimenting with new items and styles with greater freedom and self-expression as they move through the store at their own pace, trying new styles using their own device and personal avatar. Customers save favorite items and styles inside the GU STYLE CREATOR, and these can be ordered quickly and easily from the app, then delivered or collected at a convenient time and location for the customer.

GU STYLE STUDIO is designed to make the entire shopping process, from selection of items to purchase and delivery, both simple and enjoyable. The innovative, next-generation GU store promises to make shopping even more free and entertaining for its customers, under the theme of “A new fashion experience, born in Harajuku.”