During the pandemic millions of Americans worked from home and many decamped to cities like Boise, Austin and Phoenix. Companies learned that employees could be productive from afar, thanks to remote-working tech like Zoom and Dropbox, and the arrangements helped to retain workers in a competitive labor market. Now executives are responding to lingering labour shortages and rising wages by sending jobs overseas. The exodus of office jobs is still a trickle, but it is accelerating and some economists see it as the beginning of a new era for skilled workers in the service sector. WSJ’s Konrad Putzier looks at what’s changing and which jobs are most vulnerable to moving abroad.
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